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I'm an Insurance Expert: Sure, There's Always Tomorrow to Report Your Claim, But Procrastination Could Cost You

The sooner your file your insurance claim, the better. Plus, the longer you wait, the bigger the problem could get — and the more leverage you're giving your insurer to deny it.

By Karl Susman, CPCU, LUTCF, CIC, CSFP, CFS, CPIA, AAI-M, PLCS published 26 December 2025 in Features

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A young man snoozes on the sofa, completely relaxed and unconcerned.

(Image credit: Getty Images)

Most people treat reporting an insurance claim the way they treat going to the dentist. They know they should do it soon, they feel a twinge of dread, and they convince themselves that waiting a little longer will somehow make things easier.

Spoiler alert: Waiting can make things worse.

Nearly every insurance policy includes a notice provision requiring you to report a loss promptly, sometimes phrased like "as soon as is reasonable," "as soon as possible" or "when practically possible."

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Blow that off long enough, and you can hand your carrier a perfectly good excuse to deny your claim.

Here are the top five reasons why reporting your claim fast is important.

Reason No. 1: Your policy requires prompt notice

Insurance is a contract. Not a vibe, not a handshake. An actual contract between you and your insurer. If you want the insurer to follow their part of the contract, you have to follow yours.

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A policy usually says that when something bad happens, you must notify the carrier promptly.

If you wait too long, the insurer may argue late notice and deny coverage, especially if the delay harmed their ability to evaluate the claim or caused additional damage to occur.

This is even more critical with claims-made policies, which are common in professional liability coverage.

With those, coverage isn't just about when the event occurred. It's about when the claim is made and reported.

Miss that window, and you can be out of coverage even if everything else is legit.

Bottom line: The policy language telling you to report claims promptly isn't a friendly suggestion — it is a requirement.

Reason No. 2: Early reporting lets the carrier help stop the bleeding

Losses have a bad habit of getting worse if you don't do something about them. Some policies' language specifically states that you must do what a prudent person would do in order to prevent further loss or damage.

A small water leak could become a mold circus. A wind-damaged roof could turn into a soaked attic the next time it rains. A stolen catalytic converter could lead to more theft if the car sits outside unrepaired.

Carriers have vendor networks, mitigation pros and claims reps whose job is to help prevent further damage once a loss happens.

Remember that you and the insurer are aligned here — neither one of you wants more damage to happen.

Reason No. 3: It preserves evidence and allows for a cleaner investigation

Insurance claims are part storytelling, part proof. The longer you wait, the more the story gets fuzzy and the more likely the proof gets harder to come by. Facts fade, and that's no good.

Adjusters need to see things close to how they were right after the loss. Water dries. Debris gets hauled off. Damaged items get tossed. Scene conditions change.

When notice is late, insurers can argue they were prejudiced because they couldn't investigate properly, which becomes fuel for denial or dispute. Again, easy to avoid.

Think of it like trying to take a photo of a car accident three weeks after the cars have been towed. And yes, I've seen people try to reconstruct their accident because they didn't take pics when it happened. More than once.

Quick reporting means the carrier can document damage, verify cause and move the claim forward without having to guess what happened.

Reason No. 4. It speeds up your payout and your repair timeline

This one is painfully simple: The claims clock doesn't start until the insurer knows the claim exists. I call this the wait-and-hurry-up process. You wait to file your claim, but then you want the insurer to hurry up to cover it.

Prompt notice lets the carrier open a file, assign an adjuster, schedule inspections and authorize repairs. The sooner that starts, the sooner you get paid and the sooner your life returns to normal.

And if that isn't enough to sway you, consider that delays don't just create paperwork issues. They create real-world issues:

Contractors might be booked up
Temporary housing may no longer be available
Your rental car coverage may no longer apply
Inflation could push repair costs up even higher

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Reason No. 5: It protects you from fights over coverage

Late notice is one of the most common openings for coverage disputes. Period. And it's one of the easiest to avoid. Most insurers let you report a claim by making a call or even using a smartphone app.

So what does "timely reporting" actually mean?

Policies rarely give a perfect number for every scenario. You'll see language like "promptly," "as soon as practicable" or "within a reasonable time."

That flexibility is not a gift you should interpret as "take your time." It's meant to account for real life — hospital stays, evacuation, emergencies. Don't create an excuse for a problem later.

A good rule of thumb:

Report as soon as you are safe and able
If you are unsure whether it's a claim, report it anyway. Many carriers can open an incident file without forcing you to proceed or counting it as a claim. Be sure to ask your insurance agent or broker about this.

There is almost no downside to reporting a claim early. There can be a massive downside to reporting late.

Common excuses for delays and why you shouldn't use them

I've heard these reasons for not reporting a claim:

They hope it will be cheap to fix themselves
They don't want their rates to go up
They are embarrassed
They are busy
They don't want to deal with the process
Their spouse said they'd do it but didn't

I get it. But none of those reasons will cost you more than losing coverage entirely or paying for preventable extra damage out of pocket.

If you are worried about the potential impact on your premium, talk to your licensed insurance agent or broker before you decide to file a claim. But don't let fear of a maybe lead to a guaranteed problem.

Here's what to do when a loss happens:

Make it safe. Stop water, secure property, get medical help
Document quickly. Photos, video, receipts, names, dates
Notify the carrier. Same day if possible, certainly within days
Follow instructions on mitigation. Keep receipts
Stay responsive. Claims move at the speed of cooperation

The fastest way to turn a covered loss into an uncovered one is to treat the notice requirement like it's a suggestion.

Want to learn more about insurance? Visit icgs.org.

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Disclaimer

This article was written by and presents the views of our contributing adviser, not the Kiplinger editorial staff. You can check adviser records with the SEC or with FINRA.

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Karl Susman, CPCU, LUTCF, CIC, CSFP, CFS, CPIA, AAI-M, PLCSSocial Links NavigationPresident, Susman Insurance Agency; President, Expert Witness Professionals; Radio Talk Show Host, Insurance Hour

Karl Susman is a veteran insurance agency principal, nationally engaged insurance expert witness and broadcast host who translates insurance from jargon to judgment. For more than three decades, he's helped consumers, courts and policymakers navigate coverage, claims and compliance. As Principal of Susman Insurance Agency, Karl works directly with households and businesses to compare options and make clear, defensible coverage decisions.